Salesforce Sales Cloud Consultant Test

What might prevent end users from accessing a custom app in the Salesforce mobile app?

1. The app was not added to the navigation menu.

2. The app settings were not configured for mobile.

3. Phone was not selected in supported form factors.

4. The mobile app does not allow custom apps.

The correct answer is: Phone was not selected in supported form factors.

Access issues for end users trying to reach a custom app in the Salesforce mobile app can arise from a variety of configurations. In this scenario, selecting options related to specific mobile app configurations helps clarify the right answer. If the phone was not selected in supported form factors, this could restrict mobile access, as Salesforce allows customization based on device compatibility. Therefore, if a custom app is not set to support mobile devices, users will not be able to access it. Configuring the app settings for mobile is also crucial, as this determines if the app is designed to be used on mobile or not. However, the specific technical limitation of the supported form factors underscores the importance of ensuring that mobile access is included in the overall setup for custom applications. Options such as whether the app was added to the navigation menu and whether the mobile app allows custom apps address usability and access but aren't the primary cause of inaccessibility if the foundational compatibility settings are not correctly configured. Hence, acknowledging the limitation in form factors is essential for ensuring that users have mobile access.